FlowFix Labs

FlowFix Labs

Automations that free your time

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1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Create an account or profile
  • Use our AI automation assistant
  • Contact us for support or inquiries
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or feedback forms

Types of Information Collected:

  • Personal Information: Name, email address, phone number, company name
  • Account Information: Username, password, profile preferences
  • Usage Data: How you interact with our services, automation requests, chat history
  • Technical Data: IP address, browser type, device information, cookies
  • Communication Data: Messages, support tickets, feedback

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our automation services
  • Process your requests and provide customer support
  • Send you technical notices, updates, and administrative messages
  • Respond to your comments, questions, and requests
  • Develop new features and services
  • Analyze usage patterns to improve user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

Marketing Communications:

With your consent, we may send you marketing emails about our services, new features, and industry insights. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who help us operate our services (e.g., hosting, analytics, customer support)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection: To protect our rights, property, or safety, or that of our users
  • Consent: With your explicit consent for specific purposes

Third-Party Integrations:

Our automation services may integrate with third-party platforms (Google Workspace, Microsoft 365, Slack, etc.). When you authorize these integrations, you're subject to those platforms' privacy policies as well.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

When we no longer need your information, we will securely delete or anonymize it. You can request deletion of your account and associated data at any time.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Restriction: Request limitation of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for processing where applicable

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Providing notice through our services

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

FlowFix Labs

Email: privacy@flowfixlabs.com

General Contact: helloflowfixlabs@gmail.com

Website: https://flowfixlabs.com

Response Time: We aim to respond to all privacy-related inquiries within 48 hours.